| Problem | Likely Solution | |---------|------------------| | Webcam not detected | Try a different USB port (avoid USB hubs). | | Video is black or frozen | Check privacy shutter; restart the app using the webcam. | | Microphone not working | Go to System Settings > Privacy & Security > Microphone (Windows/macOS) and allow access. | | Blurry image | The C960 has fixed focus (not autofocus). Make sure you are 1–3 feet away. | | Driver error in Device Manager | Right-click the device > Update driver > Search automatically for drivers. |