Genai At Manulife

Manulife serves over 35 million customers across Asia, Canada, and the United States. The complexity of managing individual life insurance policies, group benefits, and wealth assets generates massive amounts of unstructured data: PDF applications, medical records, call transcripts, and policy documents.

Manulife has emerged as a global leader in the deployment of Generative AI (GenAI), recently being named the by the Evident AI Index for Insurance . By early 2025, the firm had successfully scaled GenAI capabilities to 100% of its global workforce , achieving a 75% engagement rate among its 38,000+ employees. genai at manulife

The adoption of GenAI at Manulife has the potential to drive significant benefits across various aspects of the business. Some of the key advantages include: Manulife serves over 35 million customers across Asia,

Manulife Financial Corporation, a leading international financial services provider, is at a pivotal moment where technological innovation meets customer-centric service. Generative Artificial Intelligence (GenAI) presents a transformative opportunity to reimagine core business functions—from underwriting and claims processing to wealth management and customer engagement. By early 2025, the firm had successfully scaled