You can have as many requests as you want in your queue, but the team generally works on one active request at a time per category. This is the standard model for this industry, but Kimp is known for having a relatively fast turnaround speed.
A common complaint in user forums is regarding the cancellation process. While the trial is easy to start, stopping the subscription requires speaking with customer support (likely a retention attempt) rather than a simple "click to cancel" button.
You aren’t talking directly to the designer; you talk to a Project Manager (PM). This is crucial. The PM acts as a buffer, translating your brief into "designer speak." In our review, the communication was professional, and the PMs were adept at interpreting vague instructions.
: Users can submit as many design or video requests as they need, though they are worked on one by one (or a few at a time depending on the plan) to ensure quality.
You can have as many requests as you want in your queue, but the team generally works on one active request at a time per category. This is the standard model for this industry, but Kimp is known for having a relatively fast turnaround speed.
A common complaint in user forums is regarding the cancellation process. While the trial is easy to start, stopping the subscription requires speaking with customer support (likely a retention attempt) rather than a simple "click to cancel" button.
You aren’t talking directly to the designer; you talk to a Project Manager (PM). This is crucial. The PM acts as a buffer, translating your brief into "designer speak." In our review, the communication was professional, and the PMs were adept at interpreting vague instructions.
: Users can submit as many design or video requests as they need, though they are worked on one by one (or a few at a time depending on the plan) to ensure quality.
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