| Problem | Solution | |---------|----------| | Forgot password | Click “¿Olvidó su contraseña?” on the login page. An email will be sent to your institutional account. | | Course not visible | Check the enrollment period. Contact your professor or the academic coordination office. | | Can’t submit an assignment | Try a different browser, clear cache, or use incognito mode. Ensure file size is under the limit (e.g., 50 MB). | | Quiz won’t load | Disable VPN, allow pop-ups, and check your internet connection. | | Error after login | Contact the university’s or Soporte Moodle (look for contact info on the login page footer). |
The most common addresses are: