Check the box that says Delete the driver software for this device and click Uninstall. Restart your computer.

Look for a link labeled View optional updates. Hardware drivers are often tucked away in this sub-menu. Troubleshooting Common Installation Errors

There were three options. Realtek, Creative, and something called "Audio Console." Mark hesitated. He went with the Realtek driver—the classic choice. Version 6.0.1.7890. It sounded official.

The file landed in his Downloads folder: Setup.exe .