| Q | A | |---|---| | | No. The demo is fully cloud‑hosted; any modern browser (Chrome, Edge, Firefox) works. | | Can I import my own data? | Yes – CSV/Excel import for services, assets, and users, plus an API endpoint for automated seeding. | | How long does the demo environment stay active? | 30 days by default (extendable on request). | | Is the AI model GDPR‑compliant? | HaloAI processes data in a secure, regional Azure datacenter; no personal data is stored long‑term. | | Can I test integrations with ServiceNow? | The demo includes a ServiceNow Connector that can push/pull tickets for bidirectional sync. | | What support is available during the demo? | 24/7 chat support, plus a dedicated demo‑engineer (email: demo@haloitsm.com). |
Published: April 10 2026 | By , Senior ITSM Analyst haloitsm demo
| Industry | Challenge | Demo‑to‑Production Path | |----------|-----------|------------------------| | | Must meet HIPAA while handling 5 000 daily support tickets. | Use demo to prototype role‑based access , test encrypted attachments , then export the configuration to a HIPAA‑compliant cloud. | | Manufacturing | High volume of equipment change requests with safety impact. | Run the Change Risk Engine demo, fine‑tune risk thresholds, then adopt the same model in production to auto‑block unsafe changes. | | Education | Seasonal spikes (e.g., start of semester) require dynamic scaling. | Simulate auto‑scaling in demo by adjusting user counts; export the scaling policy to Azure for production. | | Financial Services | Need to track audit trails for all ticket actions. | Verify immutable logs in demo, then enable tamper‑proof storage in the live environment. | | Q | A | |---|---| | | No
– The technician resolves the issue, clicks Resolve , and the bot asks the user to confirm satisfaction. A CSAT (Customer Satisfaction) survey pops up instantly. | Yes – CSV/Excel import for services, assets,
Toggle the “ Simulation Mode ” switch to see how the change would affect SLA compliance for dependent services (e.g., “Email service downtime expected: 2 min”).