Autodata The Hardware Information Does Not Match With Your Dongle Site

| Step | Action | |------|--------| | 1 | – Download the latest Sentinel HASP/LDK drivers from SafeNet (now Thales) or from AutoData’s official support. | | 2 | Use the original installation PC – Plug the dongle back into the computer where AutoData was first installed and activated. | | 3 | Request a license reset – Contact AutoData technical support with your dongle serial number. They can remotely reset the hardware lock, allowing you to re-register the dongle on the current PC. | | 4 | Check dongle physically – Ensure the USB port works and the dongle’s LED (if any) lights up. Test on another PC to see if the error follows the dongle. | | 5 | Avoid Windows updates or hardware changes – If you get it working, freeze major updates until you’ve secured a license transfer from support. |

Open Windows , navigate to Programs and Features , and completely uninstall Sentinel Runtime or SafeNet Protection Installer . Reboot your computer. | Step | Action | |------|--------| | 1

This is a common error encountered with Autodata (typically versions like 3.38, 3.45, or CARS/HD installations). It essentially means the software cannot verify the security dongle connected to your computer. This can happen because the dongle is physically loose, the driver is outdated, or the software license file is corrupt. They can remotely reset the hardware lock, allowing

Are you encountering the frustrating error message "The hardware information does not match with your dongle" while trying to use Autodata, a popular automotive diagnostic and information system? Don't worry, you're not alone! This error typically occurs when there's a mismatch between the hardware information stored on your dongle and the actual hardware configuration of your system. | | 5 | Avoid Windows updates or