Security is a primary concern for the Renault Portal, as it contains proprietary data and sensitive financial information. Users are encouraged to update their passwords regularly and never share login details with unauthorized personnel. If technical glitches persist, the internal IT help desk or the regional portal administrator should be contacted directly for account synchronization or permission updates. Optimizing Your Experience

This is the most common issue.

If you just purchased your car, the VIN might not be in the system yet. This often resolves itself within 48 hours of the dealership registering the sale. If the issue persists, contact your dealer to ensure the handover paperwork was processed digitally.

| Endpoint | Method | Description | |----------|--------|-------------| | /api/auth/login | POST | Validate credentials, return JWT / session | | /api/auth/logout | POST | Invalidate session | | /api/auth/refresh | POST | Refresh access token | | /api/auth/mfa/verify | POST | Verify OTP | | /api/auth/password/reset | POST | Request password reset | | /api/auth/password/update | POST | Set new password |