"Mr. Vance," she said, standing up. "Mr. Henderson is currently at the courthouse, but I know you have a strict travel schedule. I’ve already sent a notification to his team. In the interim, I’ve taken the liberty of booking the small conference room and pulling the files you discussed last week regarding the patent revisions. Can I get you a coffee while you review them?"

The defining moment of Bree Olson’s tenure occurred on her third day. A high-profile client, Mr. Vance, arrived unexpectedly for a meeting with a partner who was currently in a closed-door arbitration across town. Previous receptionists would have panicked or simply told the client to wait.