The "technicians" who solve tickets. These are almost always paid.

Expensive if you have part-time staff or shift workers who don't need 24/7 access. Concurrent User

The cost of Service Desk licenses varies depending on the software vendor, license type, and number of users. Here are some approximate licensing costs:

This model allows a pool of users to share a limited number of licenses. For example, if you have 50 agents but only 20 are ever online at once, you only pay for 20 licenses.