By bridging the gap between live support and automated email marketing, you can ensure that no potential customer slips through the cracks. This guide explores how this integration works, its primary benefits, and the best ways to set it up. Why Integrate Pure Chat with Mailchimp?
If your Mailchimp list is set to "Double Opt-In," subscribers will need to confirm their email before appearing as active. If you notice contacts aren't appearing, check this setting in your Mailchimp audience defaults. Mailchimp | LiveChat Integrations
PUT https://server.api.mailchimp.com/3.0/lists/list_id/members/subscriber_hash pure chat mailchimp integration
resp = requests.put( f"https://config['dc'].api.mailchimp.com/3.0/lists/config['list_id']/members/subscriber_hash", headers="Authorization": f"Bearer config['access_token']", json= "email_address": data['visitor']['email'], "status_if_new": "subscribed" if not config['double_opt_in'] else "pending", "merge_fields": merge_fields, "tags": ["pure-chat", data.get('agent_notes', '').lower().replace(' ', '-')]
Log in to your Pure Chat account and navigate to the Integrations tab. By bridging the gap between live support and
Pure Chat is a live chat software that enables businesses to connect with their website visitors in real-time. It offers features like customizable chat widgets, chatbots, and analytics to help you optimize your customer support and sales processes.
Assign specific tags to leads based on the nature of their chat. For example, a visitor asking about "Pricing" can be tagged for a specific discount campaign. If your Mailchimp list is set to "Double
Chat visitor provides email ↓ Agent ends chat (or triggers "save as lead") ↓ Pure Chat sends webhook to your integration endpoint ↓ Your backend validates & formats data ↓ Calls Mailchimp API (PUT /lists/list_id/members/subscriber_hash) ↓ Mailchimp stores/updates member + adds 'Pure Chat' tag ↓ Return status to Pure Chat (visible in logs)