| Risk Area | Manulife’s Control | | :--- | :--- | | | No customer PII is used to train public LLMs. All Gen AI runs in a private, audited cloud environment. | | Hallucination | Outputs for high-stakes decisions (e.g., claim denials) require human-in-the-loop verification. | | Bias | Quarterly fairness tests on AI-generated underwriting notes using diverse demographic datasets. | | Regulatory | Automated logging of every AI interaction for audit by OSFI, SEC, and local regulators. |
One of Manulife’s flagship internal deployments is a secure, internal generative AI chatbot, often referred to within the broader scope of their internal tools (similar to "ChatMFC"). manulife gen ai
Manulife's Gen AI initiative is a testament to the company's commitment to innovation and customer-centricity. As the insurance industry continues to evolve, it's clear that Gen AI will play a critical role in shaping the future of insurance. By harnessing the power of Gen AI, Manulife is well-positioned to drive growth, improve customer experiences, and maintain its leadership position in the industry. | Risk Area | Manulife’s Control | |