Before she could even touch her keyboard, the automation rules triggered a template response. Every user who submitted a ticket about the "password reset" email instantly received a reply: "This is a known phishing attempt. Please do not click the link. Ticket Closed."
"We’re drowning, Marcus," she said, pointing at the monitor. "We missed a ticket from the CFO yesterday because it got buried in a reply-all chain about the breakroom microwave. We’re reactive. We’re stressed. We’re broken." connectwise ticketing system
